Showing posts with label Tips. Show all posts
Showing posts with label Tips. Show all posts

Wednesday, October 31, 2007

Practical Tips for Better Services

Our good motives and sincere acts of services
give meaning to whatever we are doing and
happiness in all our undertakings.


It implies that if we want ourselves to have betterment of lives, the more we should be concerned of doing something for the good of others. Others may mean our customers or anybody around us.

When service is our concern, selfishness could not conquer us, but we conquer selfishness by goodness of motives which may have natural rewards from the source or designer of life and fate. It coincides to the Golden Rule saying "Do unto others as you would like others do unto you..." agreed in reality by most of the cultures and philosophies of the world.

It points out also the possibility of achieving targets more than what we are expecting because of the support of the people around us
who are affected by our goodness including the
earth's natural contents like plants, animals, weather, etc.
that respond in accordance to what we are doing to them.


Thus, it is just nice and proper to be honest and sincere in whatever we are doing especially in providing services, as we will get more naturally, although we don't expect, as we give our best in giving services for goodness sake. Additionally, we continually monitor our services by considering the needs of those we are serving.

Here are some tips I learned from seminars and experiences which may be helpful in upgrading our services to coincide with what are really needed:

SUBSTITUTING

This is common in schools when a teacher is absent and other teacher would substitute for the students to cope up with the lessons.
Additionally, when cutting woods endangers our natural habitat, we substitute plastic or steel for wood which may avoid forest denudation, erosions, and floods.

COMBINING

There are features combined now like 3 -in-1 coffee, pencil with eraser, pineapple products with phytochemicals which has cancer-prevention attributes and the like wherein more than one usefulness or features are mixed providing more benefits in accordance to the needs.

AMPLIFYING

When the things we are giving would not provide what is really needed as the contents are not enough, we make them bigger like Jumbo Hotdogs, 2 Liters Softdrinks, and the like. Besides, bigger products purchased would mean more discounts provided on the part of the customers.

MINIFYING

In case there are services others could not afford because of higher prize though it is economically justifiable, we tend to provide them something affordable like shampoos or toothpastes in sachets. This would also be applicable if we serve by providing portable or easy to handle things. Notice that the computer chips nowadays are becoming smaller giving birth to the science of Nanotechnology.

PUTTING TO OTHER USE

There are things which can be useful in other use just like liquor bottles which can also be useful as flower vases. The idea of recycling can be applicable here, which result to protection of our natural environment.

ELIMINATING

Notice some of the products emphasizing nothingness of something bad. There are softdrinks with no sugar content to avoid diabetes, processed products with less cholesterol to avoid heart attack, etc. Thus, things which are not helpful in providing good services should be eliminated as decided from research-based evaluation.

REARRANGING

One concrete example here is the re-assembling of the right-hand drive vehicles exported from other countries into left-hand drive vehicles to coincide with the traffic rules and regulations which are opposite to the vehicle requirements of the countries the vehicles were taken from. Moreover, there are malls or department stores that have regular rearrangements considering the psychological tastes of the customers and upholding better positioning in the services they are providing.

We can apply the said tips helpful in upgrading something we like in our blogging management.
But it depends on our creativity on how we would apply.
Can you add or share something valuable in connection with the matter at hand?


By the way, did you notice the acronym made for easy memorization? It is S-C-A-M-P-E-R. Scamper is an action word which means "to run quickly or playfully" (Encarta Dictionary) usually shown in the energetic movements of a horse, according to our trainer before.

Reflectively, "SCAMPER" is a quick move to solve the problems encountered when we are giving services by finding and applying the right solutions.














Sunday, October 28, 2007

Doing Group Project


The presence of a leader implies a need for goal to be achieved or project to be implemented.

There must be actions then that should answer the questions of what, how, where, and when to do things well for such group target. As the "captain of the ship", the leader should be an initiator of action focusing on everything under his influence and control with proper conveyance of instructions or guidelines to the group for the members or subordinates to go in accordance with the leading action.

Here are some suggested points a leader should have acted as initiator. Just be reminded of the acronym T-E-A-M-S.

T - TASKS CLARIFIED

A clarified tasks would assure better understanding of roles, functions, and supports. It is true that no one could do everything to achieve a group target, thus, individual focus on each clarified task is a big help which implicates knowing what to do.

E - ENVIRONMENT ASSESSED

An assessed environment would assure proper planning and smooth implementation of the tasks clarified by the leader to each subordinate.

A - ABILITIES COMBINED

The abilities combined would build a strong group as each individual would act in accordance to each of their varied skills, specializations, and expertise.

M - MOVEMENTS COORDINATED

The coordinated movements would lead to the achievement of goal as planned wherein each time consumed in doing each task is basically useful and never wasteful.

S - SYSTEM SIMPLIFIED

A simplified system would give a clear view of the mission-vision of the group and present practical ways and ethical standards geared towards maintaining efficiency in performance and consistency of progress.

For us to be reminded always of the important points that should be done in doing group project or achieving a goal, let remember the word TEAMS.







Simplifying Complexities of Leadership

Understanding leadership in formal studies has complexities. We studied different theories and principles using highly technical terms.

It is alright for us who like formality in studying it considering the educational attainment we have. Teachers and other professionals really prefer to study complex things because simplicity of ideas somewhat not challenging. Thus, institutional concepts of leadership are presented in graphs and charts labeled with technical terms. Honestly, we professionals like it - as it gives us a sense of integrity and credibility as professionals who have learned complex ideas, theories, or principles on leadership.

But the leadership knowledges we have are basically useful also for those who are practically involved in leadership in their local places but have not undergone formal studies on leadership.

Opportunities on learning the technical complexities of leadership must also be shared to them considering the sacrifices they have shown and efforts they have exerted to help their local communities. Sociologically, they don't like complex lectures; they can usually comprehend inputs well if the presentation is simple and using locally-inclined languages. As English language is used here, the technical terms and graphs must be simplified to catch their attention.

Thus, we simplify things in our discussions here though how complex are the concepts conveyed. Presentation then, if possible, should be conversational - one way of making complexities simple and easy to be understood.

Thursday, October 25, 2007

What a leader should have to be effective


From the seminars I attended, researches I made, and discussions I encountered about LEADERSHIP, I combined the important things a leader should have to be effective.

To aid our memory for us not to forget these inputs, I set up an acronym LEADERSHIP.

I classified the word LEADERSHIP into two - LEADER and SHIP. The first, which is LEADER that emphasizes a clear indication of identity, deals with what a leader should have in himself. The second, which is SHIP that depicts a vessel for us to ride on, deals on what a leader should have in dealing with others.

In the first part, let me begin with this question: What should I strive to have always personally to be effective in applying leadership in reality? Psychologically, it is more on relationship with own self. Here are the following points:

L - Loyalty to the Institutional Mission-Vision

E - Enthusiasm to give Service

A - Acceptance of Position and Responsibilities

D - Determination to accomplish Works and Tasks

E - Emotional Stability

R - Respect of Rights

In the second part, it is nice to have this question in mind: What should I have to equip myself in dealing with others in exercising my leadership? It is practically more on relationship with others. Here are the important points to consider:

S - Social Awareness

H - Humility in Approaches

I - Impartiality in Dealings

P - Progressive-mindedness

With these basic ideas on leadership, I do hope to see the leaders of today working hard in the spirit of goodness with an impact of effectiveness especially in achieving institutional and personal goals. I made the ideas easy to recall so that we can concentrate in applying these to each of ourselves as our memory would always remind us.

Easier said than done is the challenge we can reflect in reality but a focus on development for a better change would be our chance to really apply good points into practicality of actions.

Good luck, leaders!